We are an Australian company and all pricing listed on our website is exclusive of Australian Sales Tax (GST), which is 10%. Tax only applies to Australian residents and/or registered Australian companies and 10% will be added when purchasing products and services on our website.

Based on the digital service tax (DST), our offering falls into the category of ‘educational exempt products and services’ for most regions around the world. This means that for non-Australian residents and/or companies, the sales tax does not apply.

- Master Card
- VISA
- PayPal
- AMEX (via PayPal for Australia & United States only)
- Bank Transfer (please contact us to place an order)

PLATFORM & ASSESSMENT
There is a 7 day refund policy from the moment you purchase access to our platform, and only applicable if the digital content has not been accessed. How does this work? Before accessing the platform for the first time, you will be taken to a confirmation page with our terms and conditions, by selecting ‘continue’ you are forfeiting the possibility of receiving a refund within the 7 day period, since the assessment, resources and learning content will be fully accessible in your account.

CERTIFICATION PROGRAM
There is a 7 day refund policy from the moment you purchase the program, and only applicable if the digital content has not been accessed. How does this work? Before accessing the online modules of the program, you will be asked to digitally sign the ‘Practitioner Agreement’ which unlocks access to the program in your account. By accepting these terms, you are forfeiting the possibility of receiving a refund within the 7 day period, since the program and resources will be fully accessible in your Dashboard.

If you elect to pay in instalments, a refund does not apply since you would have already accessed the first part of the program. Please note that the full program will be removed from the Dashboard if the second payment is not fulfilled and you accept to forfeit the first payment.

LICENSES (INCLUDING PLATFORM SEAT CREDITS)
We do not offer refunds for any of our licenses. Please note that any unused i4 Neuroleader™ Platform Seat credits that have been purchased and not used can be accessed at any time, providing that the license fee for the year has been paid. If you choose not to renew your license, unused credits are non-refundable. However, these can be accessed again on renewal.

Shipping is not applicable since we only offer digital products and services. However, if you choose to purchase our paperback books directly from the Amazon store, shipping costs are priced based on your location and charged directly by Amazon.