Support FAQs
Find answers to frequently asked questions about assessments, accounts, email delivery, technical requirements and using our services. Explore our support resources for practical guidance and help resolving common issues.
Completing the i4 Neuroleader™ Assessment
Guidance on getting started, inviting Raters, meeting deadlines and receiving your report.FAQs about the assessment, including how it works, what to expect and how to prepare for and complete your assessment.
FAQs about completing the Self Assessment, including how to get started, complete the questionnaire and access your report.
FAQs about completing the 360° Feedback Assessment, including Raters, deadlines, invitations, anonymity and report generation.
FAQs about receiving your report, including report types, delivery timeframes, Rater requirements and missing reports.
FAQs for Raters completing assessment, including anonymity, invitations, deadlines and how to complete the questionnaire.
Assessment invitation email delivery FAQs, including spam and junk folder checks, safe sender settings, allowlisting and common delivery issues.
System requirements FAQs for accessing our online services, including supported devices, browsers, operating systems, internet connections and security settings.
FAQs about the validity and reliability of the assessment, including its research, development, methodology and scientific foundations.
FAQs about confidentiality and terms of use, including Participant privacy, Rater anonymity and email communications.
Interpreting your i4 Neuroleader™ Report
Understand how to interpret your assessment results, including percentage scores, Rater feedback, benchmarks, LET Traffic Lights and progress results.A self-paced video guide to understanding your i4 Neuroleader™ Assessment results, 360° feedback, self-awareness and leadership development.
FAQs about percentage scores in the report, including benchmarks, Self and Rater scores, alignment and interpreting your results.
FAQs about percentage scores in the report, including benchmarks, Self and Rater scores, alignment and interpreting your results.
FAQs about benchmarks, including how Self and Rater scores compare with global average scores.
FAQs about the LET Traffic Light scoring system, including Green, Amber and Red scores, strengths, blind spots and areas for development.
FAQs about Progress Results, including comparing assessment scores, tracking changes and when to reassess.
FAQs about Progress Results, including comparing assessment scores, tracking changes and when to reassess.
Practitioners Managing the Assessment
FAQ articles for certified and enrolled i4 Neuroleader™ Practitioners.Assessment invitation email delivery FAQs, including spam and junk folder checks, safe sender settings, allowlisting and common delivery issues.
FAQs about Participant welcome emails and invitations received throughout the i4 Neuroleader™ Assessment and learning process.
FAQs for Practitioners on setting up new assessment projects, including requests, timelines, payments, pricing and discounts.
FAQs on inducting and preparing Participants for the assessment process.
General FAQs
Not necessarily. Your password and email would have been set by you during account creation. Each account is in a separate system, so you need to keep track of the email and password you used for each account. If you have forgotten your email or password, you can use the recovery features on each page. If you still need help, please contact us.
If you cannot find an invoice in the billing dashboard, it is likely because your initial purchase was not made through our website. If you require a past invoice, contact us with the purchase date and amount, and we will supply you with the payment receipt or invoice.
In 2024 we upgraded our services to a new platform and closed our old system. If you previously had access on another dashboard under the following web address (login.aboutmybrain.com) please contact us to discuss your case.
